Tracking for tasks related to our support management packages - currently osTicket.
Jun 8 2017
Within certain parameters, yes. Email firstname.lastname@example.org. This isn't a bug, and it is a widely known fact.
Mar 30 2017
Mar 14 2017
Nov 11 2016
I've always wanted to implement something like this as either a osTicket plugin (to appear on the ticket page) or as a browser plugin. A browser plugin would have considerably more "useful" information, but a osTicket plugin might be able to log to the ticket thread.