Page MenuHomePhorge

jack (Jack Phoenix)
Head of the Customer Support TeamAdministrator

Projects (19)

User Details

User Since
Aug 19 2014, 12:44 PM (448 w, 6 d)
MediaWiki User
Jack Phoenix [ Global Accounts ]

I run ShoutWiki's Customer Support Team, but in addition to that, I also work on the various MediaWiki-related things we at ShoutWiki use.

Recent Activity

Query Overheated

This query took too long, so only some results are shown. Learn More

Tue, Feb 28

jack closed T286: Report problem not working as Resolved.

With MediaWiki 1.35 deployed to production, the fix for this issue should be included and the "report a problem" dialog should be working as expected again, so closing this task.

Tue, Feb 28, 1:36 PM · ProblemReports

Feb 4 2023

jack added a comment to T320: Make CreateWiki open-source.

The arguments for open source are very compelling, and in case if you're not familiar with our open source work, there's a lot of it: Category:Extensions by ShoutWiki on covers some of it, but I want to clarify a few things here for the record...

Feb 4 2023, 1:11 AM

Jan 1 2023

jack closed T318: PHP8(.1) compatibility issue on Monaco as Resolved.

Yay weird PHP8-specific bugs.

Jan 1 2023, 2:09 PM · Monaco
jack closed T314: There is a problem with the login as Invalid.

Closing due to a lack of further info from the reporter.

Jan 1 2023, 2:09 PM · Other/Unspecified

Aug 28 2022

jack added a project to T314: There is a problem with the login: Other/Unspecified.

Is this problem still occurring? I just tested logging in on ShoutWiki Hub and I had no issues with logging in/logging out/logging back in.

Aug 28 2022, 3:07 PM · Other/Unspecified

Aug 11 2022

jack closed T313: Internal error: syntax error - When trying to use div code to insert a fixed picture at the bottom of screen as Resolved.

This was fixed on the same day by @lewiscawte (kudos!). The mistake was mine, sorry about that; I was trying to stop some cross-wiki spam originating from a certain IP range and as the spam edits (but not account creations) stopped, I figured the code snippet worked as expected, but I didn't test it. Again, apologies for this!

Aug 11 2022, 4:15 PM · Other/Unspecified

Apr 30 2022

jack closed T311: Internal error - WikiGardener as Resolved.

That was a fun one to fix. The upgrade script hadn't run for it because its DB had been locked due to excessive spam. The DB locking had been done via [[Special:LockDB]] rather than by setting $wgReadOnly in the wiki's settings file, so I had to move the lockfile temporarily out of the way in order to be able to run update.php.

Apr 30 2022, 12:10 AM