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jack (Jack Phoenix)
Head of the Customer Support TeamAdministrator

Projects (18)

User Details

User Since
Aug 19 2014, 12:44 PM (292 w, 5 d)
MediaWiki User
Jack Phoenix

I run ShoutWiki's Customer Support Team, but in addition to that, I also work on the various MediaWiki-related things we at ShoutWiki use.

Recent Activity

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Jul 29 2019

jack updated subscribers of T257: Requests regarding Turnpike Wiki.

ShoutWiki is indeed not consensus-operated and individual wikis' settings generally speaking need consensus only from the existing community (if any); "global consensus" just isn't something that's a thing over here.

Jul 29 2019, 6:43 PM · Other/Unspecified

Apr 21 2019

jack closed T250: Installing Namespace Manager on Cogitopédie as Wontfix.

Haven't done an in-depth review of the extension in question, although it would appear that the quality of BlueSpice extensions has significantly improved since I last took a look at one of 'em. Yay!

Apr 21 2019, 6:15 AM · Extension Wishlist
jack closed T248: Userrights as Resolved.

Hi @Brianna82 and apologies for the late reply!

Apr 21 2019, 6:14 AM · Other/Unspecified

Mar 16 2019

jack updated subscribers of T248: Userrights.

Hi @Brianna82, thanks for filing this request! One thing I'd like to ask you right away: are these requests for all of ShoutWiki or for a single wiki? (If the latter, can you provide its URL/subdomain?)

Mar 16 2019, 3:17 AM · Other/Unspecified
jack closed T41: Cleanup legacy image pathing as Resolved.

Pretty sure this got done ages ago as well.

Mar 16 2019, 3:00 AM · Technical Debt, CreateWiki
jack closed T125: Update SharedHelpPages to use the TitleIsAlwaysKnown hook and ditch the LinkBegin hook as Resolved.

This was done ages ago.

Mar 16 2019, 2:59 AM · Other/Unspecified
jack added a comment to T44: Remove Aurora-specific MediaWiki core hacks.

Down to one core hack, the AJAX page watching one, as of Q1/2019. Should really figure out a way to get rid of that and then Aurora would be a nice, stand-alone skin that requires no core hacks whatsoever...

Mar 16 2019, 2:59 AM · Technical Debt, Aurora
jack closed T91: Remove wfMsg in DumpsOnDemand, a subtask of T90: Upgrade MediaWiki to 1.28, as Wontfix.
Mar 16 2019, 2:59 AM
jack closed T91: Remove wfMsg in DumpsOnDemand as Wontfix.

DumpsOnDemand is old and abandoned and won't be revisited anytime soon.

Mar 16 2019, 2:59 AM · Technical Debt
jack added a comment to T46: Make cross-wiki staff tools (LookupContribs, MultiLookup) great again.

LookupContribs v. 2.0 fixed this for LookupContribs, but as discussed on IRC, we'll need that schema change to the lookupcontribs table to be able to make MultiLookup use LC's dataset.

Mar 16 2019, 2:59 AM · Technical Debt, Other/Unspecified
jack closed T28: Cleanup GlobalSettings.php, a subtask of T93: Tidy Production, as Resolved.
Mar 16 2019, 2:59 AM · Restricted Project, Technical Debt
jack closed T28: Cleanup GlobalSettings.php as Resolved.

This is hopefully now done. It's not exactly the cleanest file out there, but...

Mar 16 2019, 2:59 AM · Restricted Project

Mar 6 2019

jack added a project to T247: Improve ad placement in responsive Monobook: CSS.

Nice catch, thanks!

Mar 6 2019, 10:20 PM · CSS, Advertising
jack closed T246: Creating Wiki Not Functional as Resolved.

The wiki should now be usable. Again, sorry for the inconvenience! Please let us again know if you run into something that seems out-of-place or simply broken.

Mar 6 2019, 8:15 PM · CreateWiki

Mar 5 2019

jack edited projects for T246: Creating Wiki Not Functional, added: CreateWiki; removed Semantic MediaWiki.

Hi @jcbynum1 and thanks for the detailed bug report with reproduction steps -- we really appreciate taking the time to write how to try reproducing the bug! Right now the MediaWiki 1.32 database upgrades and all are still running in the background, which causes an increased load on the server, which you may have noticed as slower page loads and an increased "sluggishness" in general. As @lewiscawte noted on a similar forum thread on ShoutWiki Hub, we believe that the issue you're experiencing is connected to that and we expect the wiki creation wizard to work again once the database upgrades are done.

Mar 5 2019, 4:48 PM · CreateWiki

Sep 19 2017

jack closed T222: ShoutWiki Support site not working as Invalid. works for me, and agrees with me on that.

Sep 19 2017, 11:29 AM

Jul 6 2017

jack closed T219: Add file extensions to LocalSetting.php as Resolved.

Firstly, is this the right place to make this request?

Yup, this works. Alternatively you can also email us, either via Special:Contact or directly ( for private matters.

Jul 6 2017, 7:08 AM · Phabricator

Jun 21 2017

jack added a comment to T217: Consider adding NewUserMessage to our extension request whitelist.

On the other hand, this extension is used on (select) WMF wikis, such as Wikimedia Commons, so it's code-reviewed and guaranteed to be compatible with recent versions of MW.
However, we have a very similar extension -- HAWelcome -- already, which supports SocialProfile, which NewUserMessage doesn't. (See also T68)

Jun 21 2017, 1:59 PM · Restricted Project