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jack (Jack Phoenix)Administrator
Head of the Customer Support Team

Projects (18)


  • Clear sailing ahead.


  • Clear sailing ahead.


  • Clear sailing ahead.

User Details

User Since
Aug 19 2014, 12:44 PM (230 w, 6 d)
MediaWiki User
Jack Phoenix

I run ShoutWiki's Customer Support Team, but in addition to that, I also work on the various MediaWiki-related things we at ShoutWiki use.

Recent Activity

Sep 19 2017

jack closed T222: ShoutWiki Support site not working as Invalid. works for me, and agrees with me on that.

Sep 19 2017, 11:29 AM

Jul 6 2017

jack closed T219: Add file extensions to LocalSetting.php as Resolved.

Firstly, is this the right place to make this request?

Yup, this works. Alternatively you can also email us, either via Special:Contact or directly ( for private matters.

Jul 6 2017, 7:08 AM · Phabricator

Jun 21 2017

jack added a comment to T217: Consider adding NewUserMessage to our extension request whitelist.

On the other hand, this extension is used on (select) WMF wikis, such as Wikimedia Commons, so it's code-reviewed and guaranteed to be compatible with recent versions of MW.
However, we have a very similar extension -- HAWelcome -- already, which supports SocialProfile, which NewUserMessage doesn't. (See also T68)

Jun 21 2017, 1:59 PM · Restricted Project

Jun 8 2017

jack added a comment to T211: Allow stewards to add/remove other stewards.

The steward group was historically created (on ShoutWiki) as a way "to deal w/ rouge admins", to quote what Pinky wrote on GlobalSettings.php many, many moons ago. As such, I'm not sure about this request. Yes, this is a request we hear more often than once a year or so, but I think we can continue dealing with these requests on a case-by-case basis and focus on getting AdminPanel into shape so that admins (etc.) are able to change the wiki's default skin, theme and such stuff without having to contact staff. That seems more beneficial for all parties IMO.

Jun 8 2017, 11:29 AM

Mar 29 2017

jack added a comment to T194: Consider enabling Thanks extension globally.


Mar 29 2017, 5:41 PM · Restricted Project
jack closed T68: HAWelcome take into account SocialProfile as Resolved.

Pretty much, yeah, although I'm not sure if the patch has been tested on wikis running both extensions. I think the reason I was keeping this open was due to my earlier comment about merging AutomaticBoardWelcome and HAWelcome, but we can create a separate task for that or something.

Mar 29 2017, 5:40 PM · Technical Debt

Mar 4 2017

jack added a comment to T178: Add Refreshed skin to CreateWiki.

What about the default logo? I believe there should be some sort of image placeholder created or have it support text, so I'll look for the upstream ticket/make a ticket upstream

Mar 4 2017, 9:56 AM · CreateWiki

Mar 3 2017

jack added a comment to T178: Add Refreshed skin to CreateWiki.

We should probably decide what we want the logo dropdown to contain and configure it by default that a wiki can upload its own image for that. I'd assume we want the wiki and then Hub?

The logo and the drop-down menu are separate features. The drop-down menu is controlled by MediaWiki:Refreshed-wiki-dropdown and its syntax is documented on If it's empty (the default), the little "arrow" next to the wiki's wordmark won't be shown.
The actual site logo is configured by MediaWiki:Refreshed-this-wiki-wordmark (for desktop/normal screen resolutions) and MediaWiki:Refreshed-this-wiki-mobile-logo (for mobile/smaller screen resolutions); see the documentation for details.

Mar 3 2017, 7:32 PM · CreateWiki

Feb 27 2017

jack created T176: Use VIPS for image scaling & deploy the VipsScaler MediaWiki extension.
Feb 27 2017, 3:23 AM · 2018 Major Operations, Restricted Project

Feb 16 2017

jack created LookupContribs.
Feb 16 2017, 8:14 AM

Feb 7 2017

jack closed T59: Fix DeleteWiki log entries for wikis which do not have the language code in their subdomain as Resolved.

With the DeleteWiki improvements done in rSHWK4107 this is no longer an issue.

Feb 7 2017, 1:27 PM · DeleteWiki, I18n
jack closed T90: Upgrade MediaWiki to 1.28 as Resolved.

We've been running MW 1.28 since 16 December 2016, so this can be safely closed.

Feb 7 2017, 1:19 PM

Feb 5 2017

jack created T170: Remove DeleteWiki backups on a regular basis.
Feb 5 2017, 6:35 PM · 2018 Major Operations, Restricted Project, CreateWiki

Jan 15 2017

jack closed T155: Give staff access to Special:SMWAdmin by default as Resolved.
Jan 15 2017, 1:52 PM · Semantic MediaWiki
jack closed T147: Special:AbuseFilter is inaccessible as Resolved.

This should now be fixed for good (ditto for T155).

Jan 15 2017, 1:52 PM
jack added a comment to T164: Aurora skin uses data URIs for gradients instead of using CSS gradients.

There are four gradient-* images in /skins/Aurora/resources/images, and four respective CSS rules in /skins/Aurora/resources/aurora.css which use 'em:

  • gradient-body.png (CSS rule which uses this: #content-inner)
  • gradient-footer.png (CSS rule: #foot)
  • gradient-header.png (CSS rule: #head)
  • gradient-input.png (CSS rule: #full-search)
Jan 15 2017, 1:51 PM · Aurora

Jan 14 2017

jack updated the task description for T155: Give staff access to Special:SMWAdmin by default.
Jan 14 2017, 10:16 PM · Semantic MediaWiki

Dec 21 2016

jack added a comment to T152: ISBN.
Here it works but shows in red: "Pages using ISBN magic links". That should not be there!

Actually, as per the official release notes I quoted previously, that's intentional: Their usage is discouraged, but if they are manually enabled, a tracking category will be added to help identify usage and make it easier to migrate away from.

Here it doesn't work:

Yep, seems that what the manual page forgot to mention that caches need to be cleared after changing the value of the setting. I've manually flushed the cache for Rose-Biblio's main namespace, so now this issue should be properly resolved. :)

Dec 21 2016, 11:02 AM

Dec 20 2016

jack closed T152: ISBN as Resolved.

This is an intentional behavior change in MediaWiki 1.28. To quote the official release notes:

Dec 20 2016, 2:42 PM

Dec 17 2016

jack closed T148: Special:SpamRegex is not accessible by administrators as Resolved.

Long story short, SpamRegex is intentionally very restricted because unlike AbuseFilter and whatnot, it is a global tool. If it were administrator-viewable (let alone editable!), that probably wouldn't go so well because all you need is a valid email address to create a new wiki.

Dec 17 2016, 5:26 PM

Dec 16 2016

jack closed T146: Global Help: pages do not work as Resolved.

Besides that, as far as I've seen, global help: pages have worked as intended, save for that redlink issue, which should be now fixed.

Dec 16 2016, 11:41 PM
jack closed T139: Undefined UploadRow methods in MultiUpload as Resolved.
Dec 16 2016, 4:34 PM · Technical Debt, Other/Unspecified

Dec 8 2016

jack created T139: Undefined UploadRow methods in MultiUpload.
Dec 8 2016, 1:29 PM · Technical Debt, Other/Unspecified

Nov 19 2016

jack triaged T137: Tidy up CSS in Sports theme for Games skin as Normal priority.
Nov 19 2016, 11:54 PM · Skins, Technical Debt

Nov 16 2016

jack closed T136: Cleanup Piwik as Resolved.
Nov 16 2016, 12:21 AM

Nov 15 2016

jack closed T124: Obsolete HTML in CreateWiki as Resolved.

@CJC fixed this a while ago, CW has recently been updated so there's nothing else to be done here.

Nov 15 2016, 12:12 AM · CreateWiki

Nov 13 2016

jack updated the task description for T77: High-definion logo support for certain ShoutWiki skins not utilizing Wiki.png/$wgLogo.
Nov 13 2016, 1:36 PM · Skins
jack closed T62: Consolidate the Games and Sports skins as Resolved.

Now that Sports is a theme of Games, I've pushed that change live and undeployed Sports from Interface Messages Wiki, the only wiki where it was deployed on.

Nov 13 2016, 1:09 PM · Technical Debt, Skins