Firstly, is this the right place to make this request?

Yup, this works. Alternatively you can also email us, either via Special:Contact or directly (support@shoutwiki.com) for private matters.

As per discussion on IRC, this should be done on a case-by-case basis.

There's no real use of workboards here. Any that exist, are probably created by accident or as testing.

Instead of handling two ticketing applications at once (OsTicket and Phabricator), we'd most likely only have to use Phabricator more, potentially meaning easier to track things
Pofenrially this could also prevent less confusion for the end user as-well, as in the end-user doesn't have to figure out when to use Phabricator and when to use OsTicket. Since currently ShoutWiki uses two applications for ticket management

This is now working, feel free to link your accounts!

All the subdomains we actively send emails from (@, support & phabricator) now have DKIM and SPF. This seems to have reduced the numbers of emails going to spam.

In T66#992, @Southparkfan wrote:

Which errors did you get?

Which errors did you get?

The Wikimedia code for this is available in their phabricator/extensions repository.

Have you setup and configured SPF, DKIM, and created a DMARC record for shoutwiki.com? Generally missing these or not having them setup correctly can cause gmail to send emails to spam.

Email domain is indeed set correctly. The only remaining issue here is that Gmail is still being a glorious moron and out of the four new Phabricator emails I had gotten during the past 12-ish hours, only one (your comment on {T14}) made it to my inbox; the other three (your comment on this ticket and two Diffusion-related "commit accepted" messages) were still in the Spam folder, no matter how many times I've saved Phab-related emails from there and explicitly marked them as "Not spam".

Can anyone confirm that is still an issue? The setting seems to be correct (as far as I'm aware there's only the one config variable), and I'm sure I got an email from noreply@phabricator.shoutwiki.com the other day.